Customer Experience, Marketing & Communications Business Services
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OUR SERVICES
At Halo, we're on a mission to help hospitality businesses build stronger connections with their guests to cultivate long-lasting loyalty.
Our services include strategic direction, coaching, training and implementation. We collaborate with a network of specialists, to offer a 360-degree approach through additional partnership services, delivering commercial success and elevating customer experience.
CUSTOMER EXPERIENCE
& OPERATIONS
- Quality Assurance
- Customer Sentiment Analysis
- Performance Benchmarking
- Customer Journey Mapping
- Service Culture Training
- Customer Retention Strategy
- Process Improvement
- Operational Audits
MARKETING & COMMUNICATIONS
- Marketing Strategy
- Marketing Audits
- Brand Transformation
- CRM & Email Marketing
- Content Strategy & Creation
- PR Strategy & Media Releases
- Crisis Communications
- Launches & Re-Branding
PARTNERSHIP
SERVICES
- Business Development & Sales
- Revenue Management
- Social Media Management
- Web Design
- Photography & Videography
- ESG strategy
- Procurement
- Interim Leadership Placement
Halo Business Consulting
ABOUT US
With over 40 years of experience in luxury hospitality and related industries, co-founders, Ashleigh and Michael Donald and their network of collaborators, help brands to redefine, communicate and sustain success, in this new environment.
ASHLEIGH DONALD
MARKETING & COMMUNICATIONS
Ashleigh has extensive international experience as Marketing & Communications Director. She specialises in Strategy & Planning, Content Marketing, Launches & Re-branding and is determined to master the Thai language one day.
MICHAEL DONALD
CUSTOMER EXPERIENCE & OPERATIONS
Michael has led front-of-house teams in a number of iconic luxury hotels throughout the UK. He helps businesses stay focussed on the customer experience. He is also a self-confirmed coffee geek, always on the search for a perfect flat white.
TESTIMONIALS
"Thank you for your drive, determination, creative flair on making things happen that have added huge value to our business and the rocky journey this year. We're so glad to have you by our side."
Joanna Fisher
Commercial Director, Kew Green Hotels
We have been working with Ashleigh on and off for over 3 years. She brings an incredible wealth of experience, inspiration, and motivation to every project we have worked together on. Whether it be strategy, a re-brand, CRM, social media, digital and website work to team dynamics, she has a positive can-do mindset which makes her great to work with. She dives into any challenge or situation with fresh news ideas and perspective but keeping true to our brand and company values, she really is part of the team now! We look are really enjoying our current project and look forward to working together more in the future. I couldn’t recommend Ashleigh enough.
Alessandra Leoni
Head of Commercial, Resident Hotels
"We both love working with you and you are very much part of the FTLOTN family."
Paul & Lucy Hull
Owners, For the Love of the North
