CUSTOMER EXPERIENCE & OPERATIONS
Michael is a senior hospitality professional with 15 years' experience leading the front of house teams in luxury international hotels and resorts.
During his tenure with Starwood Hotels & Resorts, Michael led customer experience departments, conducted Six Sigma operation innovation initiatives and was part of the pre-opening task force for two London hotel openings.
Most recently, Michael was the Reception Manager at The Goring in London, the only hotel with a Royal Warrant from Her Majesty, The Queen. In 2015, Michael helped the hotel win the coveted five-star rating from the Forbes Travel Guide and win the AA London Hotel of the Year in 2017.
Michael is passionate about providing clients with excellent service and has spent his career developing teams to exceed the expectations of some of the world's most discerning clientele. With a keen eye for detail and a devotion to finding solutions, Michael ensures that all processes are optimised to allow employees to concentrate on making personal connections and tailor the service experience for guests.