THE CUSTOMER EXPERIENCE PLAN THAT IMPROVES YOUR BOTTOM LINE
Strategic Customer Experience Consultancy
Get a handle on your customer service scores and shrink your employee turnover with one strategy. With our help, you can build a customer experience strategy that brings in long-term revenue you can depend on. We’re with you every step of the way from exploration to execution.
HOW HALO PUTS YOUR CUSTOMER EXPERIENCE PLAN TOGETHER
Audit
CONFIDENCE IN CHANGE
Changing something just because you feel it in your gut isn’t enough to get the ball rolling in the right direction. Halo’s unbiased audit of your processes, procedures, and live customer experience will give you unbiased feedback on which changes will make the biggest difference in your business.
Plan
ROAD MAP FOR SUCCESS
Audit results aren’t useful unless you have a way forward. You won’t be left with a tick-box list of things to fix, you’ll get a strategy that will provide you with big wins up front, and fine tuning along the way.
ELEMENTS THAT DRIVE EXCELLENCE IN CUSTOMER EXPERIENCE
ENHANCED CUSTOMER SATISFACTION
Anticipating and meeting guest needs boosts overall satisfaction…which in turn leads to positive reviews and increased loyalty.
COMPETITIVE ADVANTAGE
We’ll seek out ways we can help you outshine your competition when it comes to quality of service and experience.
INCREASED CUSTOMER LOYALTY
We’ll help you create memorable and recommendable moments on repeat for your guests.
DATA-DRIVEN IMPROVEMENTS
Formalising the collection of behaviors, preferences, and feedback will make it easy to see what changes need to be made and their expected impact.
EMPLOYEE ENGAGEMENT AND SATISFACTION
Giving employees a defined role in crafting guests’ positive experiences will improve job satisfaction, reduce turnover, and create a positive work environment.
BRAND REPUTATION
Let’s start building a more robust reputation online. Tracking memorable experiences will attract new guests and keep your existing clientele coming back.
OPERATIONAL EFFICIENCY
Streamlining operations can reduce costs, improve service delivery, more effectively allocate resources and ultimately improve financial performance.
Hospitality Thrives on Customer Experience
CUSTOMER EXPERIENCE IS YOUR BOTTOM LINE BOOSTING STRATEGIC OPPORTUNITY
How your team performs on the elements that drive great client experiences is what will drive revenue growth next quarter and beyond. Satisfied guests are more likely to:
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Spend more during their stay
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Return in the future
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Become advocates for your brand
You need a plan and a partner to help you execute it.
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Blind audit for authenticity
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Data points
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Customer service scores
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Reviews
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Experience of venue
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Data-capture improvements
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Six Sigma operational structures
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Strategic and timeline plan for changes
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Change management delivered remotely or in person
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Current software integration
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Support recommendations
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Team integration
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Continuous process improvements for longer term changes
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On hand for at least 3 months
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No wasted resources, as Halo will integrate with your team or bring on specialists to help with workload.
